RETURNS
We hope you love your sols Paris piece. Each item is handcrafted with care, and slight variations in shape, glaze, or tone are part of its unique character.
If, however, something isn’t right, you may request a return within 14 days of receiving your order.
RETURN ELIGIBILITY
-
Returned items must be unused, undamaged, and in their original packaging.
-
You are responsible for ensuring fragile products arrive back to us intact. Items that arrive chipped, cracked, or broken cannot be refunded.
-
Shipping costs for returns are the customer’s responsibility. We recommend choosing a tracked and insured service.
To initiate a return, please contact us at info@solsparis.com with your order number. We will confirm the return instructions by email.
Refunds are processed within 14 working days after we receive and inspect the returned item.
DAMAGED OR BROKEN ITEMS
If your order arrives damaged, please contact us within 48 hours of delivery at info@solsparis.com, including:
-
Photos of the damaged item
-
Photos of the outer packaging and shipping label
In most cases, you will not be required to return the damaged item. Once the damage is verified, a full refund will be issued to your original payment method.
EXCHANGES
We do not offer direct exchanges. If you wish to purchase a different piece, please place a new order once your refund has been processed.
IMPORTANT NOTES
-
We do not accept unapproved or late returns.
-
Custom or personalized items, if offered in the future, will not be eligible for return.
-
Initial shipping costs are non-refundable.
For all return requests, please write to:
info@solsparis.com
RETURNS
We hope you love your sols Paris piece. Each item is handcrafted with care, and slight variations in shape, glaze, or tone are part of its unique character.
If, however, something isn’t right, you may request a return within 14 days of receiving your order.
RETURN ELIGIBILITY
-
Returned items must be unused, undamaged, and in their original packaging.
-
You are responsible for ensuring fragile products arrive back to us intact. Items that arrive chipped, cracked, or broken cannot be refunded.
-
Shipping costs for returns are the customer’s responsibility. We recommend choosing a tracked and insured service.
To initiate a return, please contact us at info@solsparis.com with your order number. We will confirm the return instructions by email.
Refunds are processed within 14 working days after we receive and inspect the returned item.
DAMAGED OR BROKEN ITEMS
If your order arrives damaged, please contact us within 48 hours of delivery at info@solsparis.com, including:
-
Photos of the damaged item
-
Photos of the outer packaging and shipping label
In most cases, you will not be required to return the damaged item. Once the damage is verified, a full refund will be issued to your original payment method.
EXCHANGES
We do not offer direct exchanges. If you wish to purchase a different piece, please place a new order once your refund has been processed.
IMPORTANT NOTES
-
We do not accept unapproved or late returns.
-
Custom or personalized items, if offered in the future, will not be eligible for return.
-
Initial shipping costs are non-refundable.
For all return requests, please write to:
info@solsparis.com
RETURNS
We hope you love your sols Paris piece. Each item is handcrafted with care, and slight variations in shape, glaze, or tone are part of its unique character.
If, however, something isn’t right, you may request a return within 14 days of receiving your order.
RETURN ELIGIBILITY
-
Returned items must be unused, undamaged, and in their original packaging.
-
You are responsible for ensuring fragile products arrive back to us intact. Items that arrive chipped, cracked, or broken cannot be refunded.
-
Shipping costs for returns are the customer’s responsibility. We recommend choosing a tracked and insured service.
To initiate a return, please contact us at info@solsparis.com with your order number. We will confirm the return instructions by email.
Refunds are processed within 14 working days after we receive and inspect the returned item.
DAMAGED OR BROKEN ITEMS
If your order arrives damaged, please contact us within 48 hours of delivery at info@solsparis.com, including:
-
Photos of the damaged item
-
Photos of the outer packaging and shipping label
In most cases, you will not be required to return the damaged item. Once the damage is verified, a full refund will be issued to your original payment method.
EXCHANGES
We do not offer direct exchanges. If you wish to purchase a different piece, please place a new order once your refund has been processed.
IMPORTANT NOTES
-
We do not accept unapproved or late returns.
-
Custom or personalized items, if offered in the future, will not be eligible for return.
-
Initial shipping costs are non-refundable.
For all return requests, please write to:
info@solsparis.com
RETURNS
We hope you love your sols Paris piece. Each item is handcrafted with care, and slight variations in shape, glaze, or tone are part of its unique character.
If, however, something isn’t right, you may request a return within 14 days of receiving your order.
RETURN ELIGIBILITY
-
Returned items must be unused, undamaged, and in their original packaging.
-
You are responsible for ensuring fragile products arrive back to us intact. Items that arrive chipped, cracked, or broken cannot be refunded.
-
Shipping costs for returns are the customer’s responsibility. We recommend choosing a tracked and insured service.
To initiate a return, please contact us at info@solsparis.com with your order number. We will confirm the return instructions by email.
Refunds are processed within 14 working days after we receive and inspect the returned item.
DAMAGED OR BROKEN ITEMS
If your order arrives damaged, please contact us within 48 hours of delivery at info@solsparis.com, including:
-
Photos of the damaged item
-
Photos of the outer packaging and shipping label
In most cases, you will not be required to return the damaged item. Once the damage is verified, a full refund will be issued to your original payment method.
EXCHANGES
We do not offer direct exchanges. If you wish to purchase a different piece, please place a new order once your refund has been processed.
IMPORTANT NOTES
-
We do not accept unapproved or late returns.
-
Custom or personalized items, if offered in the future, will not be eligible for return.
-
Initial shipping costs are non-refundable.
For all return requests, please write to:
info@solsparis.com
RETURNS
We hope you love your sols Paris piece. Each item is handcrafted with care, and slight variations in shape, glaze, or tone are part of its unique character.
If, however, something isn’t right, you may request a return within 14 days of receiving your order.
RETURN ELIGIBILITY
-
Returned items must be unused, undamaged, and in their original packaging.
-
You are responsible for ensuring fragile products arrive back to us intact. Items that arrive chipped, cracked, or broken cannot be refunded.
-
Shipping costs for returns are the customer’s responsibility. We recommend choosing a tracked and insured service.
To initiate a return, please contact us at info@solsparis.com with your order number. We will confirm the return instructions by email.
Refunds are processed within 14 working days after we receive and inspect the returned item.
DAMAGED OR BROKEN ITEMS
If your order arrives damaged, please contact us within 48 hours of delivery at info@solsparis.com, including:
-
Photos of the damaged item
-
Photos of the outer packaging and shipping label
In most cases, you will not be required to return the damaged item. Once the damage is verified, a full refund will be issued to your original payment method.
EXCHANGES
We do not offer direct exchanges. If you wish to purchase a different piece, please place a new order once your refund has been processed.
IMPORTANT NOTES
-
We do not accept unapproved or late returns.
-
Custom or personalized items, if offered in the future, will not be eligible for return.
-
Initial shipping costs are non-refundable.
For all return requests, please write to:
info@solsparis.com
RETURNS
We hope you love your sols Paris piece. Each item is handcrafted with care, and slight variations in shape, glaze, or tone are part of its unique character.
If, however, something isn’t right, you may request a return within 14 days of receiving your order.
RETURN ELIGIBILITY
-
Returned items must be unused, undamaged, and in their original packaging.
-
You are responsible for ensuring fragile products arrive back to us intact. Items that arrive chipped, cracked, or broken cannot be refunded.
-
Shipping costs for returns are the customer’s responsibility. We recommend choosing a tracked and insured service.
To initiate a return, please contact us at info@solsparis.com with your order number. We will confirm the return instructions by email.
Refunds are processed within 14 working days after we receive and inspect the returned item.
DAMAGED OR BROKEN ITEMS
If your order arrives damaged, please contact us within 48 hours of delivery at info@solsparis.com, including:
-
Photos of the damaged item
-
Photos of the outer packaging and shipping label
In most cases, you will not be required to return the damaged item. Once the damage is verified, a full refund will be issued to your original payment method.
EXCHANGES
We do not offer direct exchanges. If you wish to purchase a different piece, please place a new order once your refund has been processed.
IMPORTANT NOTES
-
We do not accept unapproved or late returns.
-
Custom or personalized items, if offered in the future, will not be eligible for return.
-
Initial shipping costs are non-refundable.
For all return requests, please write to:
info@solsparis.com